ACCESSIBLE SPACES

Manage your station's sonic experience.

So everyone can enjoy the freedom of travel.
Disabled people want to travel, visit loved ones, and get to their job on time. Just like everyone else.

25M



People in the US report having a disability that limits their transport options.1

70%



of disabilities are invisible.2

"AM I IN A SAFE PLACE?"

For people with cognitive, sensory, sight & hearing disabilities —

clashing announcements, echoey spaces, and distorted speakers make it hard for them to find their way around and keep up with information.
More missed connections.
More complaints
Stressed staff
Ligitation
For some,
the noise is just too much.
So they won't come.

Keep the flow when people are on the go.

Situations like service disruption and times of high traffic change crowd behavior, sensory stimulation, information clarity, and the ability to use assistive audio tools.

Use your passenger management data to predict how these situations affect people who're disabled.

Then, adapt your audio information design to match peoples' cognitive, sensory, and access needs.
How we get you there

ACCESSIBLE STATIONS

The right thing to do
that's great for business.

$645B



Spending power of disabled people in the US.3
Accessible stations, change the game for everyone.
Increase transport use and revenue
Build more vibrant diverse cities
More tourism
Less ligitation

But... which solution?

Information
Technology
Environments
Systems
Solutions look great on paper and at the demo. Then, everything changes in real life.

That's why we look at your customer journey.
How your environments, systems, technology, and information connect, work together, and change the audio experience. And when this gets in the way of people with disabilities.

So you can pinpoint the real reasons why your experiences don't work for people with disabilities and the best tools to change this.

Our process.

1



Ask disabled people,
What gets in your way?

2



Map your customer journey.
What do people need to know?

3



Test . Measure
Decide
Want to make getting around your stations faster and easier? Get in touch.
Marcel de Bie
Marcel de Bie
+1 310 270 8012
marcel@marceldebie.com

"In a world not designed by them, Marcel creates platforms with people with disabilities so they can design their own experiences."

Carmen Madisson . Boilover Inclusive Performance Ensemble. Sunbury Cobaw Community Health.

"Not only did Marcel break down what was working and not working in terms of interfaces and the responsiveness and character of sounds, he explored how they hindered or helped them achieve their goals."

Wendy O'Neil . Art Centre, Melbourne.

"Marcel was indispensable to us and the success of the project, with that rare combination of practical know-how, a hard-work ethic, and inspired creative vision.''

Brian Rupp . Brand Timbre & Rumblefish. [USA]

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1 US. Dept of Transport, “Travel Patterns With Disabilities.”

2 Vanessa Ho "Leaders who revealed their disabilities found unexpected rewards — and so did their teams"
3 Sheri Byrne-Haber "People With Disabilities Control 8 Trillion In Spending."