Disabled people
want to travel the world, visit loved ones, and get to their job on time. Just like everyone else.
want to travel the world, visit loved ones, and get to their job on time. Just like everyone else.
25M
People in the US report having a disability that limits their transport options.1
70%
of disabilities are invisible.2
"AM I IN A SAFE PLACE?"
For people with cognitive, sensory, sight & hearing disabilities —
clashing announcements, echoey spaces, and distorted speakers make it hard for them to find their way around and keep up with information.
clashing announcements, echoey spaces, and distorted speakers make it hard for them to find their way around and keep up with information.
More missed flights
More complaints
Stressed staff
Ligitation
For some,
the noise is just too much.
So they won't come.
the noise is just too much.
So they won't come.
Keep everything flowing.
Situations like service disruption and times of high traffic change crowd behavior, sensory stimulation, information clarity, and the ability to use assistive audio tools.
Use your passenger management data to predict how these situations affect people who're disabled.
Then, adapt your audio information design to match peoples' cognitive, sensory, and access needs.
Use your passenger management data to predict how these situations affect people who're disabled.
Then, adapt your audio information design to match peoples' cognitive, sensory, and access needs.
ACCESSIBLE TERMINALS
The right thing to do, that's also great for your business.
63%
People who said a brand's efforts to be accessible would influence their purchase decisions.3
$645B
Spending power of adults with disability in the US.4
There are lots of solutions.
To find the right one's for you —
1
Ask disabled people,
What gets in your way?
2
Map your customer journey.
What do people need to know?
3
Test . Measure
Decide
Information design.
Information when people need it.
How they need it.
Information
Technology
Environments
Systems
Solutions look great on paper and at the demo. Then, everything changes in real life.
That's why we look at your customer journey.
How your environments, systems, technology, and information connect, work together, and change the audio experience. And when this gets in the way of people with disabilities.
So you can pinpoint the real reasons why your experiences don't work for people with disabilities and the best tools to change this.
That's why we look at your customer journey.
How your environments, systems, technology, and information connect, work together, and change the audio experience. And when this gets in the way of people with disabilities.
So you can pinpoint the real reasons why your experiences don't work for people with disabilities and the best tools to change this.
Getting started
INFORMATION
Tell people about what you are already doing to assist them.
INFORMATION
Familiarize people with your sonic environment before they arrive so they know what to expect.
ENVIRONMENT
Soft furnishings
Reduce echo
ENVIRONMENT
Turn everything down
ENVIRONMENT
Localize speakers.
TOOLS
Sonic logos & wayfinding beacons
Reduce confusing announcements and stand out over speech.
TOOLS
Soundscapes / music
Relaxation & wellbeing
Want to increase access and keep everything flowing for you and your disabled passengers? Get in touch.
Marcel de Bie
+1 310 270 8012
"In a world not designed by them, Marcel creates platforms with people with disabilities so they can design their own experiences."
Carmen Madisson . Boilover Inclusive Performance Ensemble. Sunbury Cobaw Community Health.
"Not only did Marcel break down what was working and not working in terms of interfaces and the responsiveness and character of sounds, he explored how they hindered or helped them achieve their goals."
Wendy O'Neil . Art Centre, Melbourne.
"Marcel was indispensable to us and the success of the project, with that rare combination of practical know-how, a hard-work ethic, and inspired creative vision.''
Brian Rupp . Brand Timbre & Rumblefish. [USA]
Sign up for news and tips to make your spaces accessible.