BANKING & FINANCIAL SERVICES.

ASSISTIVE SOUND DESIGN CHECKLIST


SCROLL DOWN FOR THE CHECKLIST ⬇︎
Use this checklist to evaluate your service and user experience. Identify what’s working, what needs improvement, and where to focus your efforts.

USER RESEARCH.

Inclusion.

Have we tested our apps, communication, and services with people with the following disabilities?

Blind or low vision.

Limited mobility.

Deaf or difficulty hearing.

Sensitivity to certain sounds.

Trouble remembering or concentrating.

MARKETING & PROMOTION.

Audio descriptions.

Do we include audio descriptions in our videos and commercials to ensure accessibility for individuals with visual impairments or cognitive disabilities?

MARKETING & PROMOTION.

Trigger warnings.

We warn people with autism or sensory sensitivities about potentially triggering audio content in our videos and audio recordings.

Audio warning.

Text warning.

MARKETING & PROMOTION.

Choosing the right product.

Can users with visual impairments use screen readers to learn about our accounts and services?

SIGNUP, ONBOARDING & SETTING UP ACCOUNTS.

Accessible accessibility settings.

Do we provide accessibility settings upfront during onboarding so users can navigate the platform easily?

SIGNUP, ONBOARDING & SETTING UP ACCOUNTS.

Step-by-step guidance.

Do we inform users about the number of steps required to complete tasks and provide notifications when they complete each step to enhance clarity and navigation?

SIGNUP, ONBOARDING & SETTING UP ACCOUNTS.

Voice commands.

Can customers with limited dexterity use voice commands to enter information easily?

SIGNUP, ONBOARDING & SETTING UP ACCOUNTS.

Clear password requirements.

Do we provide password requirements to users with cognitive or visual impairments to reduce frustration and abandonment?

SECURITY & PEACE OF MIND.

Audio payment reminders.

Do we send audio reminders for upcoming payments, such as bills, to help customers stay on top of their finances?

SECURITY & PEACE OF MIND.

Confirm sensitive transactions.

Do customers receive audio confirmations for important transactions such as successful transfers, bills, or loan payments to provide peace of mind?

ADAPTING TO SITUATIONS & PREFERENCES.

Easily adjustable settings.

Can people with limited mobility easily adjust settings on devices and Apps, such as volume, without relying on physical buttons?

Voice control.

Gestures.

Controls that aren't hidden behind menus.

Simplified navigation with large clickable areas.

ADAPTING TO SITUATIONS & PREFERENCES.

Personalization.

Can customers select audio profiles that accommodate their disabilities and preferences?

For people who only hear specific frequencies.

For people who have difficulty processing certain sounds.

SUPPORT & FEEDBACK.

Support representative training.

Are support representatives trained to adjust their speech and know what assistive services are available for customers with cognitive disabilities or impaired hearing or vision?

SUPPORT & FEEDBACK.

Noise-free support lines.

Is our support line free from distracting background noise and distortion for people who've trouble hearing or concentrating in noisy environments?

Case studies


National Australia Bank . Managing sound . Unifying the brand journey.

Designing digital & physical spaces that work for disabled people.

Contact


Get in touch to discover how assistive sound design can help you better serve disabled customers.
Marcel de Bie
Marcel de Bie
+1 310 270 8012

"In a world not designed by them, Marcel creates platforms with people with disabilities so they can design their own experiences."

Carmen Madisson . Boilover Inclusive Performance Ensemble. Sunbury Cobaw Community Health.

"Not only did Marcel break down what was working and not working in terms of interfaces and the responsiveness and character of sounds, he explored how they hindered or helped them achieve their goals."

Wendy O'Neil . Art Centre, Melbourne.

"Marcel was indispensable to us and the success of the project, with that rare combination of practical know-how, a hard-work ethic, and inspired creative vision.''

Brian Rupp . Brand Timbre & Rumblefish. [USA]