BANKING & FINANCIAL SERVICES.

Build your assistive sound design toolkit.

1. Accessibility assessments.


Test the usability of your products and services for people with visual and hearing impairments, limited mobility, cognitive disabilities, and sensory sensitivities. Discover where to improve accessibility and convenience with assistive sound design so you're the first choice for accessible banking.

Option 1.

App & website accessibility check.

Quickly validate your concerns about accessibility barriers with our affordable service to decide your next step.

Insights report and presentation highlighting, what's working well, issues and recommendations.

Action plan for addressing accessibility and customer experience gaps.
from $5,000

Option 2.

Priority area test & diagnosis.

Target a specific area of concern. We'll dive deep into the aspect of your service that matters most to you. Providing insights about what's working and how to enhance your customer experience, so you can move forward fast.

Evaluation of your chosen service area.

Actionable insights report and presentation highlighting, what's working well, issues and recommendations.

Prioritized action plan for addressing accessibility and customer experience gaps.
from $9,500

Option 3.

Comprehensive user journey assessment.

Gain a detailed view of your whole user journey. We work with real users to identify barriers and where audio alerts, notifications, and voice prompts will optimize safety and efficiency in your banking experience.

In-depth evaluation of your entire user journey.

Actionable insights report and presentation highlighting issues and recommendations.

Prioritized action plan for addressing accessibility and customer experience gaps.

2. Assistive sound design.


People with cognitive and sensory disabilities depend on audio alerts, notifications, voice, prompts, and vibrations for convenient, fast, secure banking they can rely on.

Identify your friction points.

We collaborate with real users on their user journeys to pinpoint barriers and where audio alerts, notifications, and voice prompts will make banking with you safer and faster.

Alerts, notifications, and voice prompts.

Use our evidence-based methods and user testing to create intuitive and helpful alerts, notifications, and voice prompts people can rely on.

Design and implementation guidelines.

We build you guidelines to ensure consistent and correct implementation of your assistive audio assets across all your platforms and future services.

Accessible marketing & communication.

AUDIO DESCRIPTIONS. People with visual and hearing disabilities often miss crucial details in videos, limiting their understanding of your products and services.


TRIGGER WARNINGS. Audio content can distress people with autism and sensory sensitivities.

Ensure everyone can fully understand and interact with your content.


Guide: Enrich your videos with audio descriptions to ensure everyone fully understands your communication.

Alert: Trigger warnings create a safe and supportive environment for people with autism and sensitivity to specific sounds.

Streamline signup, onboarding, & account setup.

Guide people with visual, cognitive, and mobility challenges through these critical steps, ensuring a seamless first experience from understanding terms and conditions to setting up their secure login and accounts.

Reduce friction and increase completion rates.


Guide: Inform people how many steps are involved in each task, to progress through each step effortlessly.

Guide: Tell people password requirements to reduce errors and speed up sign-up.

Alert: Prompt users immediately upon data entry errors to prevent confusion that causes repeated attempts.

66%


of visitors abandon signup and onboarding due to barriers like confusing instructions and difficult-to-navigate interfaces.

Adaptive Apps . Enhance accessibility & control.

Different situations, like noisy surroundings, create challenges for app users. Personalized sound settings are crucial for those with sensory sensitivities.

Ease of use for all customers, regardless of environmental conditions or disability.

Sensory sonic profiles: Accommodate sensory sensitivities and hearing capabilities.

Situational sonic profiles: Enable quick adjustment to surroundings.

Versatile control options: Intuitive features like voice commands, gestures, and disability-first interfaces for users with cognitive or mobility limitations.

Security & peace of mind.

Customers managing cognitive and memory challenges can easily miss payment deadlines, while those unable to rely on visual cues for navigation need alternatives.

Instill confidence and ensure error-free transactions with audio feedback and reminders.

Remind: Prevent missed payment and bill deadlines.

Confirm: Peace of mind with instant notifications for completed transactions and payments.

Which type of sound should you use when?

Behavioral intent —

Behavioral intent in sound design goes beyond mere notification. Our approach actively conveys the action your user should take through the shape and tone of the sounds we design for you. It also considers the emotional impact of sounds, critical for people with cognitive and sensory disabilities. This ensures clear guidance and support across all disabilities.

1. Guidance . Streamline your signup, onboarding, and account set.


Behavioral intent: Alleviate confusion and frustration. Guide users through tasks with clear instructions. Signify task completion so people know when to move to the next step.
Characteristics: Voice prompts should sound warm and friendly, with a clear and conversational tone. Successful completion should be indicated with a forward motion sound.
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Transaction-success
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'Next"

2. Alerts . Accessible marketing communication.


Behavioral Intent: Ensure important alerts, like trigger warnings, capture attention without causing panic or anxiety.
When cautioning, use a gentle yet firm tone. The shape of the melody or sound design should infer a question to prompt a decision.
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pause_circle_filled
Warning-Final
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"Are you sure"

3. Confirmations . Security and peace of mind


Behavioral Intent: Provide assurance and confirmation of successful actions or critical decisions to reinforce trust and confidence.
Characteristics: Use reassuring, and positive tones to convey completion, reliability and success.
play_circle_filled
pause_circle_filled
Transaction-success
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"Delivered"

3. Support & phone banking.


Phone support training.

People with cognitive and hearing impairments often face barriers when seeking support, such as support representatives speaking too quickly or lacking awareness of available assistive services.

Equip your support representatives with the skills to provide comprehensive assistance, ensuring everyone can fully benefit from your services.

Tailored training: Educate support representatives on accommodating people with cognitive disabilities, impaired hearing, or vision.

Assistive service familiarization: Guidance on recognizing the need and using services to improve communication for disabled customers.
from $4,700

Equipment check for noise-free support.

Background noise and distortion hinder those with hearing impairments, obscuring speech, and distract and overwhelm people who are autistic or sound-sensitive.

Ensure your support lines are clear and distraction-free for all your customers, including those with disabilities.


Noise-free support lines assessment: Identify and address causes of background noise and distortion.

Optimize your support line settings: Tailored recommendations for improved clarity.

Equipment setup and usage training: Comprehensive guidance on configuring and using equipment for clear communication.
from $4,700

Still working out where to start?

Banking accessibility checklist.

Use our checklist to evaluate your service and user experience. Identify what’s working, what needs improvement, and where to focus your efforts.

Case studies


National Australia Bank . Managing sound . Unifying the brand journey.

Designing digital & physical spaces that work for disabled people.

Contact


Get in touch to discover how assistive sound design can help you better serve disabled customers.
Marcel de Bie
Marcel de Bie
+1 310 270 8012

"In a world not designed by them, Marcel creates platforms with people with disabilities so they can design their own experiences."

Carmen Madisson . Boilover Inclusive Performance Ensemble. Sunbury Cobaw Community Health.

"Not only did Marcel break down what was working and not working in terms of interfaces and the responsiveness and character of sounds, he explored how they hindered or helped them achieve their goals."

Wendy O'Neil . Art Centre, Melbourne.

"Marcel was indispensable to us and the success of the project, with that rare combination of practical know-how, a hard-work ethic, and inspired creative vision.''

Brian Rupp . Brand Timbre & Rumblefish. [USA]